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Why Haven’t I Received My New User Bonus on WEEX?

By: WEEX|2025/06/30 00:00:00
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Haven’t seen your WEEX new user bonus yet? Don’t worry, we’ll walk you through the most common reasons and what you can do next.

New user bonuses are designed to welcome you to the platform, but they typically come with specific eligibility criteria and steps that need to be completed. If you haven't received your bonus, here are the most common reasons why, along with what you can do:

Common Reasons for Not Receiving Your Bonus:

  1. Incomplete Identity Verification (KYC): To be eligible for most new user bonuses, you must complete at least Level 1 Identity Verification (KYC). This is a mandatory step to ensure compliance and security. Check this guide if ur KYC failed: Why My KYC Verification Failed on WEEX? 
  2. Not a First-Time User: The new user bonus is exclusively for individuals who are registering on WEEX for the very first time. If you have previously registered an account with WEEX, even if it's no longer active, you might not be eligible.
  3. Failure to Meet Deposit or Trading Volume Requirements: Many bonuses require a minimum first-time deposit amount or a specific trading volume (e.g., spot trading volume of 100 USDT or futures trading volume of 500 USDT) to be completed within a certain timeframe (e.g., within 7 days of registration). Ensure you have met these thresholds.
  4. Activity Outside the Promotion Period: Your registration or qualifying activities might have occurred outside the specified promotion period. Always check the event's start and end dates.
  5. Violation of Activity Rules: WEEX has strict rules against fraudulent activities such as wash trading, cheating, or registering multiple accounts. If any such behavior is detected, your eligibility for the bonus may be revoked.
  6. Bonus Distribution Delays: Bonuses are usually distributed within 24 to 48 hours after meeting all requirements. There might be a slight delay during peak times.
  7. Conflict with Other Promotions: Some new user promotions cannot be combined. If you participated in another welcome event, it might affect your eligibility for this specific bonus.

What Should You Do If You Believe You Are Eligible?

If you've reviewed the above points and believe you meet all the criteria, please consider the following steps:

Check Your Account: Verify that your KYC is complete and that your deposit and trading volumes are correctly recorded in your WEEX account.

Wait a Little Longer: If you've just completed the requirements, allow up to 48 hours for the bonus to be credited.

Contact WEEX Customer Support: If more than 48 hours have passed and you still haven't received your bonus, the best course of action is to reach out to WEEX's customer support team. Provide them with your WEEX UID and details of the bonus you are expecting, along with any relevant screenshots or transaction IDs. They will be able to investigate your specific case and provide clarification.

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